Terms of service

Terms of Service

Last updated: August 29, 2026

Welcome to Petsogno. By accessing or using our website at petsogno.com (the "Site") and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Site.

1. About Our Products

Petsogno offers smart pet feeding products, including automatic pet feeders and related accessories. Product descriptions, images and specifications are provided for informational purposes and may be updated at any time without notice. We make reasonable efforts to display product information accurately, but we do not warrant that descriptions, colors, or other details are completely error-free.

2. Orders and Acceptance

All orders are subject to acceptance. We reserve the right to refuse or cancel any order at any time, including orders that appear fraudulent, contain pricing errors, or exceed reasonable quantity limits. If we cancel an order after payment, we will issue a full refund to the original payment method.

3. Pricing and Payment

All prices are listed in U.S. dollars (USD) and are subject to change without notice. Payment must be made through the payment methods offered at checkout. You agree to provide current, complete and accurate purchase and account information.

4. Shipping and Delivery

Shipping times, methods and costs are described in our Shipping Policy. Risk of loss passes to you upon delivery by the carrier. Delivery estimates are not guaranteed and may be affected by factors outside our control.

5. Returns and Refunds

Our return and refund terms are described in our Refund Policy. To request a return, please contact us at support@petsogno.com.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, videos and software, is the property of Petsogno or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works without our prior written consent.

7. Prohibited Conduct

You agree not to misuse the Site, including attempting to gain unauthorized access, interfering with the Site's operation, or using the Site for any unlawful purpose.

8. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and our products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable law.

9. Limitation of Liability

To the maximum extent permitted by law, Petsogno shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Site or our products. Our total liability shall not exceed the amount you paid for the products in question.

10. Indemnification

You agree to indemnify and hold harmless Petsogno and its officers, employees and agents from any claims, damages or expenses arising out of your breach of these Terms or misuse of the Site.

11. Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles, except where mandatory consumer protection laws of your country of residence provide otherwise.

12. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on this page with the "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, contact us at support@petsogno.com.